Carelens.org LLC

Provider profile application terms

These terms cover the CareLens Tier 1 Verified Profile pilot offered by Carelens.org LLC for eligible nursing home and assisted living listings in our served Florida, Georgia, Arizona and Texas regions.

What you are purchasing

One subscription covers one identified facility location. It includes approved branding (logo and hero image), a photo gallery, a reviewed operator overview, practical FAQs, evidenced contact or visiting hours, one approved link to your admissions or tour-request destination, and one content update per month. Your approved preview defines the content to be published. The factual listing and claim request remain free.

You must have authority to represent the facility and permission to provide its content, including the rights to each submitted logo, photo and caption. Images must accurately represent the identified location and must not reveal residents or other identifiable people without appropriate permission. Information and linked destinations must be accurate, lawful and appropriate for the location. We may decline unsupported clinical or quality claims. Paying does not alter organic ranking, remove public records or constitute government approval or a certification of care quality. No number of inquiries, tours, admissions, impressions or search positions is promised.

Eligibility and verification

Before payment, we validate the exact known facility within the paid offer’s state and category scope, your contact details, authority attestation and duplicate applications, and reject known disqualifiers. Confirmed payment starts a pending application; it does not verify authority, clear trust review or approve publication. Authority and current licensing, inspection and enforcement evidence are reviewed separately under the same verification standard for paying and nonpaying facilities. Verification expires at the earliest supporting evidence expiry, at most 30 days after review; payment never refreshes evidence. Missing required evidence or an adverse finding can prevent activation. Eligibility is reviewed again when necessary; payment cannot override a failed review.

Price, renewal and notices

$49 USD per location per month for the first six monthly billing periods, then $99 USD per month. After activation, the subscription renews automatically each month until canceled. An unresolved application cannot receive a second charge. Any applicable tax and the amount due are shown before purchase. The first confirmed payment starts billing. The introductory period uses six calendar monthly billing periods, not a fixed number of days.

We email the billing contact 30 days and 7 days before the first $99 renewal. Keep your billing email current and contact us if a notice is missing. We do not treat a delivered email as proof that you read it. Material changes to this agreed price or service require advance notice; they do not silently replace the introductory offer.

Cancel anytime

While pending, including approved but not independently verified live, email [email protected] to cancel and receive a full refund. Pending cancellation must not be treated as ordinary period-end cancellation. After activation, cancel in the CareLens Stripe billing portal before the next renewal to stop that charge. Cancellation takes effect at the end of the paid billing period. Eligible paid profile features continue through that period. There is no cancellation fee or minimum six-month commitment. If you cannot access the portal, email [email protected] for manual assistance.

Review, publication and refunds

The first $49 payment pays for billing period 1, including onboarding and review; it is not an additional free period. Initial review is due within five business days. By calendar day 14 after confirmed payment, we must publish the approved content and independently verify it live, or cancel and fully refund the first payment. Approval alone does not end pending status. You may cancel for a full refund at any time while pending. Refunds return to the original payment method; the payment provider's processing time may apply. We track retryable refund failures until resolved.

When staffing or capacity cannot meet these deadlines, we pause paid intake and offer a free waitlist. No payment is taken for the waitlist. Ordinary cancellation after activation stops renewal at period end. Contact us about duplicate charges, billing errors or an unfulfilled service. Loss of eligibility requires removal of enhanced features and an operator review of any refund owed. These terms do not limit rights that cannot be waived under applicable law.

Publication and suspension

Profile changes are reviewed and published by CareLens. A failed payment, refund, dispute or loss of eligibility may suspend paid features while we review the account. The underlying factual directory listing and public record remain independent of your subscription. Please promptly tell us about changes in your authority, license, contact details or published content.

Support and business identity

The seller is Carelens.org LLC. For billing, content, cancellation or refund help, email [email protected]. Include the facility name and listing URL; never email card or bank credentials.

See our privacy notice for how we handle contact and subscription information.

Updated October 24, 2026.